FAQs
ORDER PROCESSING
1. When is my order processed?
Orders are processed the same day they are received or on the next business day if the order is placed on a weekend or holiday. You will receive an email confirmation of your order and can use our Order Tracking page to check the status of your order. Please note, your credit card is charged when your order is shipped. If multiple shipments are required to fulfill your order, you will be billed as the items are shipped. Delivery fees and taxes, if applicable, are charged on a pro-rated basis as items are shipped.
2. How will I know if you've received my order?
When ordering online, you can request to receive an order confirmation via email. Just click on the appropriate box on the payment information page, make sure your email address is correct, and you will receive an email confirming your order after you click on "purchase". Additionally, you will be given your order number on the order confirmation page after you submit your order. Be sure to jot this number down and keep it handy in case you have questions about your order.
PAYMENT METHOD
1. What methods of payment do you accept?
Whether you're ordering online or by phone you can pay with Visa, MasterCard, Discover Network, or American Express. We also accept payment via Apple Pay and PayPal for orders placed online.
2. When is my credit card charged for my order?
Your credit card is charged when your order is shipped. If multiple shipments are required to fulfill your order, you will be billed as the items are shipped. Shipping fees, as well as taxes, if applicable, are charged on a pro-rated basis as items are shipped.
3. Do you offer deferred billing?
No.
SHIPPING
1. How will I know when my order has shipped?
For in-stock items, you should receive a shipping confirmation email with tracking information within 1-2 business days of placing your order. In addition, you can access your tracking number on both the Order History page and the Order Details page. Please allow 24-48 hours for the tracking information to update. Orders may show as multiple shipments if applicable.
2. Why do some items take longer to ship?
Some items are shipped directly from our trusted manufacturers (which is noted on the product page) and may take up to 6-8 days for delivery.
3. Do you offer Rush Delivery?
Rush delivery options are available within the contiguous U.S., Alaska, Hawaii, and Puerto Rico.
